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Privacy Policy

Chionuma Law and its affiliates (referred to herein as “Chionuma Law”, “we”, “us”, or “our”) respects your privacy and is committed to complying with this privacy policy (“Privacy Policy”), which describes what personal information we collect about you, how we use it, to whom we may disclose it, and what choices you have regarding our use of your personal information. This Privacy Policy applies to personal information collected in connection with our website located at https://www.chionuma.com/ and any other webpage that Chionuma Law maintains that links to this Privacy Policy (collectively, the “Site”), any current or future mobile applications associated with Chionuma Law or the Site (collectively, the “App”), our email communications, our social media pages, other online or wireless offerings that post a link to the Privacy Policy, and other circumstances in connection with the services we provide (collectively, the “Platform”).

This Privacy Policy covers the following topics:

  • TYPES OF PERSONAL INFORMATION WE COLLECT
  • ONLINE ANALYTICS
  • USE OF PERSONAL INFORMATION
  • YOUR CHOICES
  • INFORMATION SECURITY
  • LINKED WEBSITES
  • USING THE PLATFORM FROM OUTSIDE THE UNITED STATES
  • CHILDREN’S PRIVACY
  • ADDITIONAL NOTICE TO RESIDENTS OF APPLICABLE U.S. STATES
  • CHANGES TO THIS PRIVACY POLICY

TYPES OF PERSONAL INFORMATION WE COLLECT

Categories Examples
Individual Identifiers and Demographic Information Contact information, such as name, email address, phone number, mailing address, job title, and organization.
Identifiers, such as client ID, username, IP address, device ID, and other online identifiers that may be collected automatically when you use the Platform.
Demographic information, such as date of birth, gender, age, marital status, and race pulled from your claim.

Sensitive Personal Information		 Government ID numbers, such as Social Security number, driver’s license number, passport number, and other identification information.
Financial information, such as financial account numbers, wiring instructions, insurance policy numbers, invoices, and other payment or bank account details.
Medical information, such as doctor’s notes, treatment plans, medical conditions, prescription medicines, insurance documentation, doctor visit information, daily symptom reporting, and other records and information.
Precise physical location, which we may collect via the App if you consent to that collection through the App.

Sensory Data		 Call recordings, such as our recordings of calls you make to our customer service team, which may be recorded by us and our service providers.
Other sensory data, such as any audio recordings, photographs, videos, or similar data that may be provided as part of a case file.
Commercial Information Representation information, such as details about your claim, case, or other legal matter,  the distribution of settlement of other payments to you (if applicable).
Account information, such as the username and password you provide when you register for an account and any information stored or transmitted in your account or profile.
Communications, such as when you call or email us, confidential and privileged communications that you may make with our attorneys, and your conversations with our digital chat services (which may be recorded by us and our service providers).
Internet or Network Activity Online activity information, such as linking pages, pages or screens viewed, time spent on a page or screen, navigation paths between pages or screens, information about activity on a page or screen, access times, duration of access, and other online activity information.
Device information, such as computer and mobile operating system, operating system type and version number, wireless carrier, manufacturer and model, browser type, screen resolution, general location information such as city, state, or geographic area, and other device information collected automatically.

Inferences Drawn from Personal Information		 Profiles reflecting preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes.

We may collect the categories of personal information described above from the following sources:

  • Personal Information You Provide Us. We collect the personal information that you provide to us while using our Platform, including contacting us, creating an account, or otherwise. Further, where expressly designated by Chionuma Law, some portions of the Services may be used by active Chionuma Law clients to communicate pursuant to an attorney/client relationship. You may choose whether or not to provide such information; however, the information may be required to respond to your request.
  • Personal Information Collected Automatically. We and our third-party providers may use cookies and other technologies to collect personal information about you automatically when you use our Platform. Such information includes the online identifiers, device information, and online activity information described above.

To facilitate the automatic collection described above, we may use the following technologies:

  • Cookies. A cookie is a small piece of data stored by your web browser on your computer or mobile device. We use cookies to collect information from you regarding your usage of the Platform in order to remember user preferences and settings, personalize your experience with the Platform, facilitate online advertising, and for security purposes. You may opt-out of the automatic collection of some information by referring to your web browser or mobile device options or settings menu. However, doing so may disable many of the portions, features, or functionality of the Platform. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences or visit http://www.allaboutcookies.org for more information.
  • Pixels. Pixels, which are also known as “web beacons,” or “clear GIFs,” are typically used to determine whether a webpage or email was accessed or opened, or that certain content was viewed or clicked. Data collected from pixels is often used to compile statistics about usage of websites and the success of email marketing campaigns.
  • SDKs. Software development kits, or “SDKs,” are third-party computer codes used in connection with the App for a variety purposes, including to provide analytics regarding the use of the App, integrate with social media, add features or functionality to the App, or facilitate online advertising. SDKs may enable third parties to collect information directly via the App.
  • Session Replay Technologies. Session-replay technologies are third-party software used to record a video replay of users’ interactions with the Site. The video replay may include users’ clicks, mouse movements, scrolls, mobile app touches, typing, and other activity taken during the session. We use these replays for research and development purposes, such as to help us troubleshoot problems with the Site, understand how users interact with and use the Site, and identify areas for improvement.
  • Local storage. Local storage is used to save data on a visitor’s device. We use data from local storage to turn on web navigation, store multimedia preferences, customize what we show you based on your past interactions with our services, remember your preferences, and measure ad effectiveness.

Personal Information Collected from Third Parties. We may also collect or receive personal information from third parties, which may include:

  • Our business partners such as third-party data providers, advertising partners, and service providers.
  • Public sources. such as social media platforms and publicly available records.
  • Individuals or entities involved in our clients’ legal matters, such as doctors, other parties, and other individuals that you may direct to provide us with information.
  • Referral sources such as members of our referral network, website submissions, and other referral sources.

We may merge or combine such personal information with the personal information we collect from you directly or automatically.

ONLINE ANALYTICS

We may use third-party analytics tools, such as Google Analytics and Mouseflow, in order to better understand your use of our Platform and how we can improve it. These tools collect information sent by your browser or mobile device, including the pages you visit and other usage information. For more information regarding how Google collects, uses, and shares your information, please visit https://policies.google.com/technologies/partner-sites. For more information on Mouseflow’s privacy practices, please visit https://mouseflow.com/legal/company/privacy-policy/. To prevent data from being used by Google Analytics, you can download the opt-out browser add-on at: http://tools.google.com/dlpage/gaoptout?hl=en. You can opt out of Mouseflow analytics at: https://mouseflow.com/opt-out/.

 

USE OF PERSONAL INFORMATION

We may use the personal information we collect for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

To Provide Our Platform

We use personal information to provide our services, including the Platform. For example, we use personal information:

  • to facilitate your requests for a free case evaluation and determine your legal needs;
  • to provide you with legal and other services, content, and features you request;
  • to create, manage, and monitor your account;
  • to respond to your inquiries and communicate with you, including placing calls or sending texts using any automated technology, including prerecorded messages;
  • to operate, troubleshoot, and improve the Platform;
  • to process your transactions, invoices, and settlement payments;
  • to understand your interests, personalize your experience on the Platform, and deliver information about products and services relevant to your interests;
  • to respond to your inquiries and requests for customer support, including to investigate and address your concerns and monitor and improve our responses; and
  • to enable security features of the Platform, such as by sending you security codes via email or SMS and remembering devices from which you have previously logged in.

For Direct Marketing

We may use your personal information to send you newsletters, legal updates, event information, marketing communications, and other information that may interest you. You may opt-out of our marketing communications as described in the “Your Choices” section below.

For Research and Development

We use personal information for research and development purposes and to understand how people are using the Platform, including by generating and analyzing statistics, preferences, and usage trends, to make our Platform and other offerings better, diagnose technical issues, and develop new features and functionality.

As part of these activities, we may create aggregated, de-identified, or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Platform and promote our business.

Disclosure of Personal Information

  • Service Providers: Your personal data may be shared with third-party service providers who help with services like web hosting, analytics, and event hosting. These providers can only use the data for the purposes they are hired for and are prohibited from sharing certain sensitive information.
  • Other Law Firms: Personal information may be shared with other law firms when jointly representing a client or when referring cases, subject to confidentiality and attorney-client privilege.
  • Authorities and Law Enforcement: Data may be shared with law enforcement or authorities if needed for legal compliance or investigations.
  • Business Transactions: In cases of mergers, acquisitions, or business transitions, your data might be disclosed to third parties involved in these transactions.
  • Advertising Partners: Personal data may be shared with third-party advertisers for marketing purposes, including interest-based advertising.
  • Professional Advisors: Personal information may be shared with legal, financial, or insurance professionals who provide services to the company.
  • Affiliates and Related Companies: Information might be shared with companies affiliated with the business.
  • Consent: Personal information may also be shared with consent from the individual or as required by law.

User Choices

  • Opt-Out of Marketing Communications: Users can opt out of marketing communications either by email or by clicking an opt-out mechanism in the communication.
  • Text Messages: Users can opt out of receiving SMS marketing messages by replying with “STOP” or contacting the company directly.
  • Cookies: Users can manage cookies through their browser settings, which may affect the functionality of the platform.
  • Advertising Choices: Users can opt out of targeted advertising using mechanisms provided by the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA).
  • Do Not Track: The platform does not currently respond to Do Not Track signals.
  • Declining to Provide Information: If users choose not to provide required personal data, certain services may not be accessible.

Information Security

Chionuma Law (CL) implements reasonable security measures to protect personal data, but no system can be guaranteed as completely secure.

Linked Websites

The privacy policy does not apply to third-party websites, and users should review the privacy policies of those sites independently.

International Transfers of Data

If using the platform outside the United States, personal information may be transferred to the U.S. and other countries, where data protection laws may differ.

Children’s Privacy

Chionuma Law (CL) does not knowingly collect information from children under 18 years old.

Additional Rights for Residents of Certain U.S. States

U.S. state privacy laws may grant additional rights such as:

  • The right to access, correct, or delete personal information.
  • The right to opt out of the sale of data and targeted advertising.

The section also describes how personal data may be processed for business purposes, including for targeted advertising, and offers mechanisms for users to control the use of their data in advertising.

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